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The Five Whys was developed in Japan and made popular by Toyota’s use of it in manufacturing. It is one of the times kindergarten behavior (why, why) is encouraged. Six Sigma folks have used the process as a quick root-cause or cause/effect analysis. We have used this process while coaching individuals to help them get to the heart of their reasons for maintaining certain behaviors. And we have used this process in groups to bring clarity to project plan goals.

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